Whether you have questions about paying your bill, upgrading to KyLin 2.0 or ordering VOD service, your answers are just a click away at FAQs. It's available anytime, day or night. Visit FAQs now.
KyLinTV eCare and weChat
In order to enhance our service quality, speed up
our response time and reduce your holding time on phone calls, we’ve launched the eCare
service recently. You can submit your service requests right from eCare, such as Tracking
Packages, Change Plans, Activation/Cancellation, Set-Top-Box Upgrade, Billing Issues or
Technical issues and more, we will get back to you within 48 hours through email or phone
calls.
Email US
If you are our existing customers and have questions related to
your services or technical issues, please provide your contact information at the bottom of
this page or email us at [email protected]. We
will respond to you as soon as possible.
Call US
UNITED KINGDOM: +44-203-5143221
GERMANY: +49-69-33296727
NETHERLANDS: +31-70-8080138
USA: +1-516-622-8400
China: +86-21-8024-5506
Customer Service Operating Hours:
Local
Time: 9:00 AM - 1:00 AM (Mon.- Fri.)
Technical
Support Operating Hours:
24 hours (Daily)
Set-top box return address
Mailing Address: KyLinTV, 89 Oakwood Park
Road, London, UK, N14 6QD
Attn: Jin Zhuo
Corporate Address:
U.S. Entity (Headquarter): KyLinTV, Inc.
Address:
170 Express St, Plainview, NY 11803
United States
EU Entity: KYLIN TV
Europe Limited
Address: 41, Propylaion Street, Rita Court 50, 4th Floor, Office 401
Nicosia
1048
Cyprus