Whether you have questions about paying your bill, upgrading to KyLin 2.0 or ordering VOD service, your answers are just a click away at FAQs. It's available anytime, day or night. Visit FAQs now.
In order to enhance our service quality, speed up our response time and reduce your holding time on phone calls, we’ve launched the eCare service recently. You can submit your service requests right from eCare, such as Tracking Packages, Change Plans, Activation/Cancellation, Set-Top-Box Upgrade, Billing Issues or Technical issues and more, we will get back to you within 48 hours through email or phone calls.
KyLinTV eCare: www.kylintv.com/care
If you are an existing customer and have questions related to your services or technical issues, or a prospective customer interested in subscribing KyLinTV service and have any questions related our packages and service, please provide your contact information at the bottom of this page or email us at [email protected]. We will respond to you as soon as possible.
Australia: +61(280)155708
Brazil: +55(11)39587174
Malaysia: +60(3)92121736
USA: +1-516-622-8400
China: +86-21-8024-5506
Service:
Eastern Standard Time: 9:00 AM - 1:00 AM (Mon.- Fri.)
Central Standard Time: 8:00 AM - Midnight (Mon. - Fri. )
Pacific Standard Time: 6:00 AM -
10:00 PM (Mon.- Fri.)
Technical Support:
Eastern Standard Time: 9:00 AM - 1:00 AM (Mon.- Sun.)
Central Standard Time: 8:00 AM -
Midnight (Mon. - Sun.)
Pacific Standard Time: 6:00 AM - 10:00 PM (Mon.- Sun.)
For US customers: KyLinTV Inc. 110-25 14th Ave, College point, NY 11356
For Canada
customers: (Drop off in person will not be accepted) KyLinTV Inc. 5595 Roy Street, Suite 201,
Burnaby BC V5B3A5
For China customers: KyLinTV No.1 Kehui Road,
PeiHongChanYeYuan Suite #509A. Nanshan District, Shenzhen, CHINA 518057
Phone: 0755-26016775
U.S. Entity (Headquarter): KyLinTV, Inc.
Address: 110-25 14th Ave, College
point, NY 11356
EU Entity: KyLinTV Europe Limited
Address: 41,
Propylaion Street, Rita Court 50, 4th Floor, Office 401 Nicosia 1048 Cyprus