SALES HOTLINE�US 1-888-591-2953
Whether you have questions about paying your bill, upgrading to KyLin 2.0 or ordering VOD service, your answers are just a click away at FAQs. It's available anytime, day or night. Visit FAQs now.
In order to enhance our service quality, speed up our response time and reduce your holding time on phone calls, we’ve launched the eCare service recently. You can submit your service requests right from eCare, such as Tracking Packages, Change Plans, Activation/Cancellation, Set-Top-Box Upgrade, Billing Issues or Technical issues and more, we will get back to you within 48 hours through email or phone calls.
If you are an existing customer and have questions related to your services or technical issues, or a prospective customer interested in subscribing KyLinTV service and have any questions related our packages and service, please provide your contact information at the bottom of this page or email us at [email protected]. We will respond to you as soon as possible.
Sales Hotline(US): 1-888-591-2953
Sales
Hotline(Canada): 1-888-280-0869
Customer service and
technical toll-free hotline: 1-877-888-8598
Contact us:
US: 1-516-622-8400
Toronto (Canada): 1-647-933-8508
Vancouver
(Canada): 1-604-757-4998
China: 86-21-8024-5506
Service:
Eastern Standard Time: 9:00 AM - 1:00 AM (Mon.- Fri.)
Central Standard Time: 8:00 AM - Midnight (Mon. - Fri. )
Pacific Standard Time: 6:00 AM -
10:00 PM (Mon.- Fri.)
Technical Support:
Eastern Standard Time: 9:00 AM - 1:00 AM (Mon.- Sun.)
Central Standard Time: 8:00 AM -
Midnight (Mon. - Sun.)
Pacific Standard Time: 6:00 AM - 10:00 PM (Mon.- Sun.)
For US customers: KyLinTV Inc. 170 Express St，Plainview，NY 11803
For Canada
customers: (Drop off in person will not be accepted) KyLinTV Inc. 3289 Grechen Rd，Mississauga，ON L5C 1X8，Canada
U.S. Entity (Headquarter): KyLinTV, Inc.
Address: 170 Express St，Plainview，NY 11803
EU Entity: KyLinTV Europe Limited
Address: 41,
Propylaion Street, Rita Court 50, 4th Floor, Office 401 Nicosia 1048 Cyprus